Frequently asked questions

Shipping Times

When will my order ship?
After processing, orders ship within X–X business days.

Do custom sets take longer?
Yes, depending on design complexity and order volume.

Tracking

How do I track my order?
A tracking link is automatically emailed once your package ships.

My tracking hasn’t updated — what do I do?
Carrier scans may be delayed. If no updates appear after 3 business days, contact us.

Delivery Issues

My package says delivered but isn’t here.
Check with neighbors or your local post office. If still missing after 48 hours, reach out so we can help.

My package arrived damaged.
Send photos within 48 hours via the contact form so we can assist.

Shipping and Delivery